FREQUENTLY ASKED QUESTIONS
What carrier service do you use to ship orders?
We use Royal Mail in the UK, for international orders we will still post with Royal Mail which then it will be handed over to your local delivery service in your country.
How much for free delivery?
On orders over £30 you will automatically be entitled to FREE UK Standard delivery.
What's your return policy
Our returns policy last for 14 days from delivery date, for more answers you can read our refund policy here.
Do you sell CBD?
Yes, we sell some CBD products but to take payment we would need to ring you and take payment over the phone.
What payment provider do you use?
For all card payments we use the company called Square Up. This is 100% secure and PLI protected.
I want a sale item but can't get it right now how long do sale items last for?
Some reduced items are here to stay at the reduced price, if it just a mini sale then there will be a count down on the product letting you know when the sale ends on that item.
My delivery is late what shall i do?
We encourage customers to wait at least 10 days before submitting an email to us.
Do you offer free nic shots?
Yes, all shortfill orders will come with free nicotine to make the liquid a 3mg, if you wish to have no nicotine please select no nicotine at the product selection point.
Do your devices come with batteries?
If the product has the battery built in then yes it will be ready to vape when you receive it, however you bigger devices which require batteries would need to be purchased separately.