Account

No we don’t require for you to sign up but.. For a faster checkout process we think it’s best to create one on your first order. If not that’s fine you can checkout with PayPal or Guest Checkout it’s upto you.

It’s easy! just follow this link  and click forgotton password, wait for the email and reset your password on the link we sent you.

Not to worry, please double check your spam folder or wait at least 10 minutes to see if you have received. If all else fails please contact us so we can rectify the problem.

It’s easy just login to your account and follow the my account page on the tabs in your account you can add and edit your profile there.

Yes sure we would be very sad to see you go but if it’s what you want just simply contact us requesting the removal of your account and data and this would be done within 7 days, You will also receive a final email to state this has been completed.

Payment

No you can checkout with PayPal and pay by your credit or debit card or you can simply use our Credit/Debit card payment gateway which is powered by Square (UK)

Sometimes if you have purchased any CBD products from us we manually process the payment so it could take upto 12 hours to leave your account excluding weekends.

No. We like to keep things simple here. All prices are including Tax and VAT the only price we don’t show is the delivery charge which is added to your sub total on the checkout page.

Yes we take privacy seriously and we ensure all payment and customer data is safe at all times. All data is stored on a non public server away from our website to keep it safe from hackers.

If you have paid by PayPal and it came back as failed it is sometimes the case there is something wrong with your PayPal. If you have paid by Credit/Debit card please contact ASAP so we can fix the issue our side.

Shipping & Delivery

At this moment in time we only offer FREE delivery to UK Mainland on orders over £30

We use Royal Mail to send all parcels. If you are living over seas this is the same case. Royal Mail will send your package to your country and then will be passed onto your local delivery service.

First of all please check your tracking no and visit the Royal Mail website to see exactly where it is. If all else fails please contact us.

Still have more question? Contact us